FAQ
Repair Services / Warranty
If your screen is still fully functional, without visual details as lines or black spots, a cracked glass should be ok... You can check this Youtube video for more details https://www.youtube.com/watch?v=xV2wym_TPXg
Yes, we can perform mostly all kind of repairs for Apple Watch, if you can not see the service here, send us a message and we will assist you
We guarantee all our repairs for 6 months against any factory defects, so if during that period of time you have any issues, communicate with us and we will assist you during the process
Yes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ section
Yes, we can buy your Broken Glass Watch at very competitive prices. Contact us for mode details
Shipping
Unfortunately, at the moment, we only can accept order within the United States of America
We promise all our repairs will not take longer than 1 business days after we receive your watch in our location in Miami, FL
You can use any shipping carrier of your preference, however at the moment, we do not advise you to use USPS, because is having many delays
We will ship the watch back to you by USPS or UPS, whichever you prefer
Yes, When you place your order at the checkout page, you can select pickup option so you can come and drop and also pick up your watch during business hours
Shipping times depend on carriers and destinations. Normally would be between 1 to 5 business days
Other
Yes, We have a physical location in Miami, FL
If you are using UPS/FedEx ONLY use this address
Vertzpro Group Corp
3399 NW 72ND AVE STE 117
Miami, FL 33122
305 8479299
But if you need to USPS Mail use down address:
VERTZPRO GROUP CORP
5335 NW 87TH AVE
STE C109, PMB160
DORAL, FL 33178
Unfortunately, As indicated on manufacturer website and warranty, the Waterproof seal process, is only one time and can not be redo after the watch is opened
Anyway we do use waterproof sealant and normal water splash should not be a problem
You can pay using your credit card, PayPal and Apple Pay account. Your information is 100% secured and never store your payment information.
Repair Stores
Yes, We welcome all B2B business, Repair Stores, Phone refurbishing companies to communicate with us. We have special offers and discounts
We can manage as low as 1 business days turnaround for your store or company repairs since we get the items
We can work with you to offer you best shipping service that work for your business. Contact us for more details
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.