Repair Services / Warranty

How do i know if i need a new screen or just a cracked glass repair?

If your screen is still fully functional, without visual details as lines or black spots, a cracked glass should be ok... You can check this Youtube video for more details https://www.youtube.com/watch?v=xV2wym_TPXg

If your screen is still fully functional, without visual details as lines or black spots, a cracked glass should be ok... You can check this Youtube video for more details https://www.youtube.com/watch?v=xV2wym_TPXg

Do you do other repairs?

Yes, we can perform mostly all kind of repairs for Apple Watch, if you can not see the service here, send us a message and we will assist you

What happens if my repair is defective?

We guarantee all our repairs for 6 months against any factory defects, so if during that period of time you have any issues, communicate with us and we will assist you during the process

Do you offer service to Repair Stores?

Yes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ section

Yes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ sectionYes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ sectionYes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ section

Do you buy Watches?

Yes, we can buy watches on any condition, check our buyback are or Contact us for mode details

Yes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ sectionYes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ sectionYes, We have special offers for B2B and repair stores, please send us a message to sales@vertzpro.com, and check our Repair Store FAQ section

Shipping

Do you ship overseas?

Unfortunately, at the moment, we only can accept order within the United States of America

How long will it take to get my order?

We promise all our repairs will not take longer than 1 - 2 business days after we receive your watch at our location in Kissimmee, FL

What shipping carriers do you use?

You can use any shipping carrier of your preference. We will ship the watch back to you by USPS by default unless you choose another option at checkout

Can i drop my watch at your location?

No, at the moment we are not accepting walk-ins at our location

What are the shipping times?

Shipping times depend on carriers and destinations. Normally would be between 2 to 5 business days

Other Questions

Where should i ship my watch?

The only address we are using is:

VertzPro Group Corp

3321 S Orange Blossom Trail

Kissimmee, FL 34746

Ph. (305) 847 9299

 

Is my watch going to be waterproof?

Unfortunately, As indicated on manufacturer website and warranty, the Waterproof seal process, is only one time and can not be redo after the watch is opened

Anyway we do use waterproof sealant and normal water splash should not be a problem

What payments methods do you accept?

You can pay using your credit card, PayPal and Apple Pay account. Your information is 100% secured and never store your payment information.

 

More Questions?

If we still haven't answered your question, you can contact us below and we will get back to you as